Frequently asked questions

Yes, and you don’t need to have booked to use it. Get a code at hourelectric.co.uk/refer, or find yours on your receipt. Your neighbour books their first visit with it and gets £10 off; the moment they book, you get £10 off a visit of your own, as a code you can use or pass on. You can both book the same week. One code per booking, up to ten rewards a year.

Yes. An Electrical Installation Condition Report is a fixed price by property size, from £119 including the booking fee, with the circuits shown included and any extra at £10 each agreed on the day. A qualified inspector from a selected local contractor carries it out, the report is issued through their scheme, and you get a copy for your tenant. Anything found is listed with the fixes ready to book as small jobs.

Yes, for small premises on a normal single-phase supply: a shop, café, salon or small office that needs a socket, a light or a fault looked at. Choose “Business premises” when you book and tell us the opening hours and who to ask for. Three-phase, industrial and commercial certification work need a quotation instead, and we will say so if a list looks like that.

Simple prices, shown before you book and charged after the visit. Tell us what needs doing and we work out the price. One small job the electrician can normally finish inside 30 minutes is a quick job at £89. A list of small jobs is a standard visit, up to an hour, at £109. A longer list books in 30-minute steps up to 3 hours, at £109 plus £39 for each further 30 minutes, and you see the expected labour price before you book. If a quick job runs over it becomes a standard visit for the difference, nothing more; any extra time on the day is agreed with you first. Materials are charged separately where required.

After the visit. You add a card when you book so the appointment is confirmed, but nothing is charged until your electrician has been. The visit, plus any extra time or materials you agreed on the day, is then taken from that card.

Yes. That is the quick job: one small job, up to 30 minutes, for £89. From a single damaged socket to a light fitting you’ve been meaning to get changed. If it turns out to need longer, it becomes a standard visit for the difference and nothing more.

Yes. Add everything you’d like looked at when you book, most important first, with how many of each. We work out the price for the list and show it before you book; your electrician works through it in your order. Anything that comes up on the day can be added as extra time, with your agreement, or booked as another visit.

As a guide, two small jobs, sometimes three: a like-for-like socket or switch swap takes around 15 to 20 minutes, a light fitting 20 to 30, and fitting a new socket or tracing a fault can take a standard visit on its own. You don’t have to work it out: add your jobs and we tell you how long we expect the visit to take and what it should cost, before you book. Access, the state of the existing wiring and whether parts are to hand all make a difference on the day, and nothing extra is charged without your agreement.

No. Materials are charged separately where required. Your electrician will confirm any additional cost with you before fitting parts.

Yes, as long as it’s a compliant kit of 800W or under, which is what the rules allow on an ordinary socket. Your electrician mounts the panels on a balcony rail, a wall up to first-floor height or a ground stand, runs the cable, checks the socket and circuit are suitable, plugs it in and tests it. If it’s already mounted, checking and connecting it is a quick job. Bigger kits and roof mounting are a different kind of install: choose them in the form and your booking becomes a quote request instead. You must tell your network operator within 28 days of connecting; your electrician will tell you exactly what to send.

Generally yes, provided it is suitable for the location and can be installed safely. If a fitting you’ve bought isn’t suitable, your electrician will explain why and talk through the options.

If the work is taking longer than the booked time, your electrician will explain the options. That may mean adding extra time on the day where availability allows, or arranging a separate quotation for larger work. Nothing extra is carried out without your agreement.

No. Just describe what is happening, for example “the kitchen sockets stopped working yesterday” or “the lights flicker when the shower is on”. Your electrician will take it from there.

One of our selected local electrical contractors. Hour Electric arranges the booking, manages your payment and looks after the customer experience; the contractor sends a qualified electrician and is responsible for the electrical work it carries out. Once your booking is confirmed, we tell you which company is coming, and before the day, who to expect. You never have to find, compare or chase electricians yourself.

Speak to Hour Electric. Reply to any email from us about your booking and we’ll sort out the next step with the contractor carrying out your work, whether that’s a scheduling problem, a question about payment or something not right with the work. If the work itself needs looking at again, tell us within 90 days and we’ll arrange for the contractor to come back.

At least 48 hours before your arrival window, so we can arrange the visit with a local electrical contractor and let you know who is coming. You can book up to two months ahead. If something is urgent, call us and we’ll see what we can do on the day.

Yes, where available. Evening windows run from 17:00 to 20:00 and can be selected when booking, subject to availability on your chosen date.

Hour Electric covers York and selected surrounding areas, including Acomb, Clifton, Heworth, Fulford, Haxby and Dringhouses. See our areas we cover page, and enter your postcode when booking to check availability in your area.

You can cancel or move your visit free of charge until 6pm the day before. After that a late cancellation is £35, and if your electrician arrives and can’t get in the charge is £45. Both are taken from the card saved when you booked. If we have to cancel, you pay nothing and we’ll give you £10 off the rebooked visit.

Yes. Landlords and letting agents can book a visit for tenant-reported faults, accessory replacement and small maintenance lists at a rental property in York.